Last Tuesday I had stopped in at the Gamestop closest to me with the intent to move my pre-order off of BF3 and Saints the Third over to MW3 Hardened Edition.
Everything was going fine, the guy took the other pre-orders down, moved the credit to MW3, and as I thought I was about done he stops me before having me sign to inform me that the cost had gone up $10 from $99.99 to $109.99. So while not a huge increase it was shocking and a bit weird to me since I had heard nothing of the sort from anyone or anyplace prior to this. His excuse was that it was because they had gone through all of their pre-order copies they were expecting to get, and this was to cover the cost of getting more. It didn't seem right, but this guy was the manager, and also a person I had dealt with in this store a dozen times over the summer. He was always helpful, and never pushy with buying extras or stuff that normally happens in retail settings.
So I gave the OK for the extra $10 since it still would be saving me money in the long run with the DLC etc.. that would be part of having this version of the game.
Later that afternoon as I'm at home checking my email I get an email from Gamestop with the weekly ad, and right on the main page of it is the ad for pre-ordering MW3 for $99.99 for the hardened edition. being a bit surprised, and starting to re-think what happened at the store I hit the main Gamestop site, same price as the advertisement I received in email form. So I decided to call the Gamestop customer service to get to the bottom of things. I talked to very pleasant lady that checked with her manager as well as all recent updates on MW3 and there was nothing stating a price change at any locations. She asked my information, and the information of who helped me etc.. at the store. She then informed me that she would escalate the issue to the regional manager of the store I had gone to, and that he would be contacting me in the next couple of days.
I figured that was a bunch of company B.S. but figured I'd see if he did. In the meantime later that evening a senior sales associate (not management) called to ask what happened, and when he heard the situation offered me a $10 gift card for my trouble and to at least make up for that difference in price. I refused the card, thanked him for going out of his way to do something management should have, and explained I'd wait to deal with the regional manager.
Well Come Friday afternoon as I'm sitting playing a game my phone rings, a number our of the Twin Cities and I'm thinking bill collector from a clinic or something when I had hurt my back. Nope it was the regional manager calling to find out the story from me. I explained it all, told him who it was that had tried pulling this on me, and also asked that his senior sales associate be rewarded or recognized for going above his position to help a customer when a manger should have.
The regional manager apologized numerous times, said he had no idea why this would have been done, and then he also offered me a gift card for my troubles. Now I accepted his offer since he was doing his job the best he could.
Overall I did get some satisfaction from seeing things get taken care of, and made me actually miss working in a retail setting (management that is) since it's been almost 10 years since I was working in management.
I also found out that Gamestop has plans to open a location in my town (finally) and got information that might help me get in early for a position if the store opens. In the back of my mind I’m thinking if the money is close to what I do now I'm all over shooting this job and going for management in the store.
Two final points are that first I have no idea if it's a $10, $50, %2 gift card, but the difference of $10 while important wasn't the point for me. I wanted a person held accountable for doing wrong by a customer.
Second I have no idea what my current pre-order amount is on my MW3 copy since I just realized my receipt is with my sister and the copy of a game she bought under my power rewards card that day. :D LOL
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